Tag Archives: managing problems

Improper Planning – The Skeleton in the Closet

I had a long talk last week with a guy we will call Joe. He works for a company who has undertaken a large data conversion project. Mid way through that project the sponsors became very concerned about the project’s … Continue reading

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Managing Software Quality Assurance Test Rounds – Part Five (Critical Numbers)

In his book The Personal MBA: Master the Art of Business, the author Josh Kaufman recommends isolating two to five critical indicators, or what he calls Key Performance Indicators (KPI). These numbers should measure throughput and of a given system. The goal … Continue reading

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Managing Software Quality Assurance Test Rounds – Part Six (Discovering What Went Wrong)

When discovering and resolving issues two attributes are absolutely necessary. These are a calm head and an experimental mindset. Uncertainty is inevitable. The sooner this is accepted, the better you will become at solving problems. Having numbers that expose issues … Continue reading

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